Quality Assurance Scheme (QAS)

The QAS is an initiative to complement the services of Approved PV Service Provider
scheme. The QAS provides a channel for customers or complainants to file any complaints
irresolvable with their approved PV service providers on installations of their PV systems
funded by the MBIPV Project.

The complainant is required to write in to MBIPV Project to request for investigation to
his/her complaint. Upon receiving the complaint the MBIPV Project will then write to the
approved PV service provider notifying them that a complaint has been received. Subject to
the nature of the complaint, the MBIPV Project will initiate an investigation on the
complainant’s system and conclude upon a solution. If the complaint is found to be against
the approved PV service provider, MPIA, the administrator of the APVSP scheme will be
notified. If the approved PV serviceprovider fails to provide satisfactory remedial action to the
PV installation, then the approved PV service provider will have their APVSP licence
revoked.

The investigation fee for first complaint is bore by MBIPV Project; the complainants are
expected to cover investigation fees for subsequent complaints.
The QAS will be effective from 1st June 2008. The coordinator for QAS from MBIPV Project
is En. Mohd Nazri Mohd Nawi, (03) 8921 0872 or email to nazri@ptm.org.my